Change is hard, 😅 but we believe it's worth it. 🙏 Thank you so much for supporting our local business, and thank you in advance for reviewing this page to ensure you're well-informed about our new ordering platform!
1. If I adjust my meal selections one week, what will happen the next week?
- We're glad you asked, because THIS IS IMPORTANT!
- Our ordering platform remembers your selections each week, so those selections will carry-over to the following week. This means you'll need to update your selections each week (prior to the Wednesday at midnight Ordering Cutoff) if you want something different from what you received the prior week.
- Allow us to explain further...
- Since we have a rotating weekly menu – each Breakfast, Lunch and Dinner option is "replaced" by a new meal each week. For example:
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- Breakfast #1 this week is our Banana Bread w/ miso butter + berry jam, so it will be replaced with next week's Breakfast #1: Mixed Berry Poptart + Lemon Glaze + Fruit Salad. The same goes for our Lunches and Dinners!
- So, if this week you received TWO of Lunch #1, TWO of Lunch #2, ONE of Lunch #3 and ONE of Dinner #1, you will receive the same order the following week (with the new "replaced" menu items, of course), unless you log into your account to make new meal selections!
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- If you're okay receiving the same order each week (for example, one of each salad and one of each dinner), then you do not need to log into your account each week to make new meal selections.
- Since we have a rotating weekly menu – each Breakfast, Lunch and Dinner option is "replaced" by a new meal each week. For example:
- Allow us to explain further...
2. What notifications will I receive?
- Order Reminders
- We send two weekly text reminders (on Mondays and Wednesdays) to remind you to place, pause or modify your order (prior to the Wednesday at midnight Ordering Cutoff).
- Order Receipts
- Weekly subscribers will receive a texted receipt each week (once their order processes after the Wednesday at midnight Ordering Cutoff).
- Delivery or Pick-Up Reminders
- Delivery Customers: You will receive a delivery reminder text the day prior to your delivery. You'll also receive a text and email when the delivery driver is on their way. Please note: deliveries typically arrive between 4-8pm.
- Pick-Up Customers: You will receive a pick-up reminder text the day prior to your pick-up, and another reminder on your pick-up day.
- Shipping Customers: We give your information to our trusted carriers (UPS or FedEx), so you'll receive tracking information from them!
3. Can my allergies/food preference be accommodated?
- In order for us to provide an efficient, affordable service to all of our customers, we are unable to accommodate individual allergy/food preference requests.
- If you have a food allergy or preference, you are responsible for selecting meals that meet your needs.
- Our ordering platform lists common allergens, so you can easily filter when making your selections to avoid meals with your allergen(s).
- If your allergen isn't listed, you can click into each meal to read a full ingredient list and decide for yourself if the meal is suitable for you.
- Please note: Our menu is always fully plant-based (no dairy/egg), gluten-free, and free from refined sugars (such as cane sugar) and seed-based oils – so you never have to worry about these ingredients being incorporated into your meals!
4. I'm having a hard time navigating YAYE's ordering platform. Any tips?
- Our ordering platform works well on Mobile or Desktop, so either device is suitable for placing your order!
- You can select the green arrows at the top of the screen (PLAN > CHOOSE > DELIVERY > CHECKOUT) to easily navigate through the ordering steps.
5. How do I skip future orders?
- Once logged into your account, under "CHOOSE" (green arrow at the top), you'll see the text "Want to skip this week?" Simply hit the text that says Skip and you will not be charged for the following week's deliveries.
- If you need to skip for multiple weeks in a row, you can navigate to the "PLAN" (green arrow at the top), scroll to the bottom, and use the "Pause until" feature.
- Please Note: Pause dates work in relation to ordering cutoff days. Since our ordering cutoff is every Wednesday, you will need to pause until AFTER the cutoff so you are not charged.
- For example: If you do not want to receive deliveries until the week of October 11th, we recommend pausing your account until Friday October 8th (so that you are not charged on the Wednesday October 6th at midnight ordering cutoff).
- Please Note: Pause dates work in relation to ordering cutoff days. Since our ordering cutoff is every Wednesday, you will need to pause until AFTER the cutoff so you are not charged.
- If you need to skip for multiple weeks in a row, you can navigate to the "PLAN" (green arrow at the top), scroll to the bottom, and use the "Pause until" feature.
- Our platform does not allow you to skip in advance (for example, if you are in-town for the next two weeks, but will be away 3 weeks from now). Luckily, we send you two reminder texts each week, so you'll be reminded to pause or skip your orders once the time comes!
- Always remember to modify your plan by Wednesdays at midnight (for the following week's deliveries), as this is our weekly ordering cutoff for making changes to your plan!
6. I have a 6 day meal plan, but I want to receive my "add-ons" (breakfasts, juices, etc.) in BOTH my Monday and Thursday deliveries. Is this possible?
- Yes! These items can be delivered on both Mondays and Thursdays. Simply choose which breakfasts, juices, etc. you'd like for each day.