Thank you so much for supporting our local business, and thank you in advance for reviewing this page to ensure you're well-informed about our ordering platform!
1. If I adjust my meal selections one week, what will happen the next week?
- We're glad you asked, because THIS IS IMPORTANT!
- Our ordering platform remembers your selections each week, so those selections will carry-over to the following week. This means you'll need to update your selections each week (prior to the Wednesday at midnight Ordering Cutoff) if you want something different from what you received the prior week.
- Allow us to explain further...
- Since we have a rotating weekly menu – each Lunch and Dinner option is "replaced" by a new meal each week. For example:
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- Lunch #1 this week is our All The Greens Salad, so it will be replaced with next week's Lunch #1: The Med Salad. The same goes for our Dinners!
- So, if this week you received TWO of Lunch #1, TWO of Lunch #2, ONE of Lunch #3 and ONE of Dinner #1, you will receive the same order the following week (with the new "replaced" menu items, of course), unless you log into your account to make new meal selections!
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- If you're okay receiving the same order each week (for example, one of each salad and one of each dinner), then you do not need to log into your account each week to make new meal selections.
- Since we have a rotating weekly menu – each Lunch and Dinner option is "replaced" by a new meal each week. For example:
- Allow us to explain further...
2. What notifications will I receive?
- Order Reminders
- We send two weekly text reminders (on Mondays and Wednesdays) to remind you to place, modify or skip your next order (prior to the Wednesday at midnight Ordering Cutoff).
- Order Receipts
- Weekly subscribers will receive a texted receipt each week (once their order processes after the Wednesday at midnight Ordering Cutoff).
- Delivery or Pick-Up Reminders
- Delivery Customers: You will receive a delivery reminder text the day prior to your delivery. You'll also receive a text when the delivery driver is on their way. Please note: deliveries typically arrive between 4-8pm.
- Pick-Up Customers: You will receive a pick-up reminder text the day prior to your pick-up, and another reminder on your pick-up day.
- Shipping Customers: We give your information to our trusted carrier (UPS), so you'll receive tracking information from them!
3. Can my allergies/food preference be accommodated?
- In order for us to provide an efficient, affordable service to all of our customers, we are unable to accommodate individual allergy/food preference requests.
- If you have a food allergy or preference, you are responsible for selecting meals that meet your needs.
- Our ordering platform lists common allergens, so you can easily filter when making your selections to avoid meals with your allergen(s).
- If your allergen isn't listed, you can click into each meal to read a full ingredient list and decide for yourself if the meal is suitable for you.
- Please note: Our menu is always fully plant-based (no dairy/egg), gluten-free, and free from refined sugars (such as cane sugar) and seed-based oils – so you never have to worry about these ingredients being incorporated into your meals!
4. I'm having a hard time navigating YAYE's ordering platform. Any tips?
- Our ordering platform works well on Mobile or Desktop, so either device is suitable for placing your order!
- You can select the orange bars at the top of the screen to easily navigate through the ordering steps.
5. How do I skip future orders or cancel my subscription?
- Great question! We've answered that question here.