How does YAYE's Reusable Program work?

REUSABLE PROGRAM COST

 

5% for the Environment

Maintaining our reusable program means we need a team responsible for storing, tracking and sanitizing containers, among other logistics associated with the program. Because of this, all subscription customers participating in our re-usable will receive a 5% weekly discount on our meal plans, as opposed to the 10% subscription discount (that uses post-consumer recycled / recyclable single-use containers). 

 

Think of it this way — you are making a small weekly donation to the environment, all while still getting a discount on our meal plans and reducing your carbon footprint. Win-win-win! These few dollars help us cover the costs of the containers themselves and the labor needed to maintain the program.

 

Please note:  The reusable program is only offered to our local delivery and pick-up customers (not shipping).

 

  

RETURNING / TAKING CARE OF YOUR CONTAINERS

 

How, When and Where to Return Your Containers

 

HOW – You will receive a text message regarding the quantity of reusable containers you will be receiving. That text message will include a link to register your "return" when you are ready to return your containers. Simply click the link, take a photo and tally how many containers you are returning. You must register your return to avoid being charged a fee for late/un-returned containers. 

WHEN AND WHERE – Your reusable containers should be returned during the following week's delivery or pick-up.

• Local delivery customers — please leave your rinsed reusable containers in your YAYE bag by your front door (or wherever you receive our deliveries) on your next delivery day so that our driver can return them to us.
• Local pick-up customers — please drop off your rinsed reusable containers at your designated YAYE pick-up site when you pick-up your next set of meals.

Forgot to Leave Your Containers Out on Delivery Day?

You may drop them off at any of our YAYE pick-up sites. View YAYE pick-up sites here. We offer a 1-week grace period in case you forgot to return your containers or were out of town; however, you must return your containers within 2 weeks of receiving them, as we need to restock our inventory to continue offering this program and reducing our dependence on single-use plastics. 

 

Cancelled But Still Have Containers?

If you cancel your subscription and still have our reusable containers, you must return them to a YAYE drop-off/pick-up site (view YAYE pick-up sites here) within 2 weeks of the date you received them to avoid a fee. If you cancel your subscription and still have a future delivery scheduled, you can request that we deliver your final set of meals in single-use containers (instead of reusables) so that you don’t need to worry about returning them later on.

 

Fees

Failure to return any reusable containers (after 2 weeks of receiving them) will result in a $5 charge per container. If you return your containers after the deadline (plus a 1 week additional grace period) and you've already been charged, we will return 50% of the fee total back to your account in the form of YAYE store credit. 

 

Damaged Containers

If a container is returned with any damage, we will process an appropriate fee based on the damage. This will be a case by case basis, so please reach out with a picture if one of your containers break.

 

Washing

Please ensure that all containers are thoroughly rinsed before returning them (if you use the dishwasher, please only use the TOP RACK). We will wash and sanitize each container returned to our kitchen as well!  

 

THANK YOU! 🌎♻️